Support page for CloudOps Scenario Prep. Please check the items below first if you run into any issue.
CloudOps Scenario Prep is an independent, no-subscription practice app for the AWS Certified CloudOps Engineer – Associate (SOA-C03) exam, built around monitoring, AWS CLI, incident response, recovery, and automation decisions.
A. First, quit the app completely and reopen it on a strong network connection, then try "Restore Purchase" in Settings or on the purchase screen. It restores correctly under the same Apple Account (since this is a one-time purchase, no further charge occurs). If it still isn't unlocked, check that the purchase appears in the purchase history of the Apple Account you used. If it's there but still isn't unlocked, contact Apple Support.
A. Yes — use "Restore Purchase" under the same Apple Account. Study history and progress are stored on-device only, so they do not transfer automatically to a new device.
A. We can't cancel purchases or issue refunds ourselves, because App Store payments are handled by Apple. You can request a refund from Apple: sign in at reportaproblem.apple.com and choose "Request a refund." Apple decides whether a refund is granted. For step-by-step instructions, see Apple's support article.
A. Settings > Reset Progress Data, or delete and reinstall the app.
A. Enable the study reminder in Settings, and confirm notifications are allowed for this app under iOS Settings > Notifications.
A. All questions, incidents, CLI exercises, and explanations in this app are independently created study content, not official exam questions. If you spot an error, please let us know using the contact form below — we review and correct reported issues.
This app is an independent study tool and is not affiliated with, endorsed by, or sponsored by Amazon Web Services, Inc. or Amazon.com, Inc. AWS, Amazon Web Services, AWS Certified CloudOps Engineer, and related marks are trademarks of Amazon.com, Inc. or its affiliates. Readiness scores are study indicators and do not guarantee examination results.