This is the support page for "Zuanroom". If you're having any trouble, please check the following first.
Turn your own drawings, photos and short text into cross-stitch charts. Export a PDF or track individual stitches on screen. One chart can be saved at a time without Pro. Pro is a one-time purchase for keeping multiple works, color variants and independent thread sets.
A. Please try "Restore Purchases" on the settings screen or the purchase screen. You can restore your purchase as long as you use the same Apple Account. Since this is a one-time purchase, no additional charge will occur.
A. Yes — as long as you use the same Apple Account, you can carry it over with "Restore Purchases." Charts and stitching records do not sync automatically. Before moving devices, export a "Work backup" and use "Open chart file" on the new device. A PDF or PNG cannot restore editing data or stitching records.
A. We can't cancel purchases or issue refunds ourselves, because App Store payments are handled by Apple. You can request a refund from Apple: sign in at reportaproblem.apple.com and choose "Request a refund." Apple decides whether a refund is granted. For step-by-step instructions, see Apple's support article.
A. Delete it from the chart library. To erase all local saved data, delete the App from iOS Settings. Delete exported files separately.
A. Check your connection and tap "Reload price" on the Pro screen. Canceling a purchase does not delete your work. Chart editing and exports run locally.
A. External PDF symbol recognition is not supported. Start with an image, a blank chart or the App's chart file. PDF is an export format.
A. The catalog uses MakeBead's CC BY 4.0 reference data, not official manufacturer measurements. Screens, printers, fabric and lighting affect appearance. Check colors against physical floss.