This is the support page for Japan Travel Cards. If you need help, please check the following first.
Japan Travel Cards lets you show clear, natural Japanese cards to staff, drivers, hotels, hospitals, and police when you can't speak Japanese — for food allergies, dietary needs, emergencies, taxis, hotels, and etiquette. It works fully offline, with no account.
A. First, quit the App completely and reopen it on a strong network connection, then tap Restore Purchases on the Settings or paywall screen. As long as you're signed in with the same Apple ID used to buy, your purchase will be restored (Pro is a one-time purchase, so restoring never charges you again). If it still isn't showing, please contact us using the form below — including your purchase date helps us verify it quickly.
A. Yes — use Restore Purchases with the same Apple ID. Note that your favorites and custom cards are stored on your device and are not transferred automatically.
A. Yes. All cards work with no internet connection and no account.
A. Remove your custom cards and favorites in the app, or delete the app, to erase all on-device data.
A. The cards are carefully written communication templates, not machine translation. However, the app is not medical advice — always confirm ingredients and other important details with staff.
This app provides communication templates only. It is not medical advice. Always confirm ingredients with restaurant staff. If you have a severe allergy, consult a medical professional before travel.
Please reach us through our contact form.