Network Labs & Subnet Prep — Support

About this app

Network Labs & Subnet Prep (shown as Subnet Prep on the Home Screen) is an offline practice app for subnetting, Cisco IOS-style command interpretation, routing, switching, packet flow, and troubleshooting. It is an independent study tool for the CCNA 200-301 exam.

Frequently asked questions

I bought Lifetime Access but it is still locked

Open Settings or the purchase screen and select Restore Purchase. Purchases restore with the same Apple Account. Lifetime Access is a one-time purchase and does not renew.

Will my purchase transfer to a new device?

Yes. Use Restore Purchase with the same Apple Account. Study data remains on your device and is not automatically transferred.

How do I cancel a purchase or get a refund?

We can't cancel purchases or issue refunds ourselves, because App Store payments are handled by Apple. You can request a refund from Apple: sign in at reportaproblem.apple.com and choose "Request a refund." Apple decides whether a refund is granted. For step-by-step instructions, see Apple's support article.

Can I delete my learning data?

You can remove all on-device data by deleting the app. Deleting the app does not remove Lifetime Access: after reinstalling, select Restore Purchase with the same Apple Account.

Why is content tied to an exam version?

CCNA objectives change over time. Questions and labs in this app follow the CCNA 200-301 v1.1 exam topics. Cisco has announced that the last day to take v1.1 is February 2, 2027, and that v2.0 starts on February 3, 2027. If your exam date is on or after February 3, 2027, the app tells you that practice uses the v1.1 questions. Readiness and progress stay scoped to one version so scores are not mixed across different objectives.

Is this official Cisco material?

No. Practice questions, diagrams, simulations, and explanations are independently created for education. They are not real exam questions or exam dumps.

Disclaimer

This app is an independent study tool and is not affiliated with, endorsed by, or sponsored by Cisco Systems, Inc. Cisco, Cisco IOS, and CCNA are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates. All practice questions, diagrams, simulations, and explanations in this app are independently created for educational purposes.

This app does not contain actual exam questions or unauthorized exam dumps. Readiness scores are study indicators and do not guarantee exam results.